How your personal information is used?

We do not sell, lend, trade with or exchange the personal information of any user. The information collected on our website will be used to support and optimize your shopping experience by the following methods:

·       Registration as a member in Sindibadkom;

·       Processing and confirmation of your order;

·       Processing payments;

·       Delivering the goods and services you have purchased;

·       Responding to the inquiries and requests made to customer service;

·       Solving disputes and prohibiting restricted and illegal activities;

·       Customization, measurement and optimization of our services and your purchase experience;

·       Transferring discounts, offers, promotions and other special services to you;

·       Prevention and detection of fraud; and

·       Executing the terms of use and relevant agreements.

Does Sindibadkom share the information it receives?

We do not sell or lend your personal information to any third party, under any circumstances. However, we share the personal information of customers only with our clients, representatives, service providers and suppliers for specific purposes, including but not limited to meeting the demands and orders of customers, providing certain products and services in relation to the site, communicating with customers, providing customer service, optimizing and enhancing purchase experiences, enabling access to the company’s websites online, providing customized and personal purchase experience, preventing fraud and finishing payment method processing.

Regardless of the above purposes, we “sindibadkom.com” will not share your personal information with any third parties, unless you give us an express authorization or there are special circumstances, as it is the case when such information is required by the government or law enforcement bodies.

How can we protect the security of your personal information?

Your personal information is protected by the password you created when making your account on the website (or another password you chosen after changing a prior password). Please, keep your password confidential. No customer service or another representative of Sindibadkom will ask you to provide your password. You are completely responsible for the security of your password and you can change it at any time.

Security:

Your information is stored and secured using different means and technologies to protect it from unauthorized access, use and disclosure. We use SSL technology to encrypt sensitive information before sending such information online.

Minors:

Sindibadkom policies do not allow minors to purchase any of our products.

By accepting this agreement through the use of our website or accessing it, you confirm that you are an adult person who is fully capable of entering into a legally-binding contract in your jurisdiction or the jurisdiction of this agreement. If you do not approve (or cannot comply with) any of the terms of this agreement, please discontinue to use the website.

Terms of Use, References and Reviews:

We realize that making online purchase transactions requires trust in our website. We appreciate your trust and undertake to you and our customers that we will work hard to protect the security and privacy of any personal information you provide use with, and that your personal information will not be used unless as stipulated in this policy, including you name, address, telephone number, e-mail, financial information and other personal information that can be linked to you.

Our work changes constantly, and the privacy policy and terms of use will change accordingly. Sindibadkom.com reserves the right to update or amend this policy at any time without any prior notice. You should repeatedly check our website online to know the recent changes. If Sindibadkom.com makes a fundamental change, at Sindibadkom.com’s own discretion, your continuance to use the website after any such change is considered an unconditional agreement to follow the policy and comply with its revised form.

The terms and conditions not provided for or specified in this agreement shall be interpreted according to the definition(s) or condition(s) of the terms of use of Sindibadkom.com. If you have any concern regarding information privacy in Sindibadkom.com, please contact our help center and we will do our best to solve this issue.

PAYMENT POLICIES

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RETURN POLICIES

Dear Customer,

We at Sindibadkom International for E-Commerce believe that customer service is the cornerstone of all our business. We do our best to avoid any issues that may occur during your shopping experience with us, which is why we make sure that all of our policies are transparent and simple to understand, and if you need any clarification please feel free to contact us.

Exchange or return policy

You have the right to exchange or return the goods purchased from the Sindibadkom website within 14 days from the date of purchase if the following conditions are met:

1. That the goods to be returned or exchanged have a manufacturing defect that cannot be repaired without compromising the quality of the goods, or that the goods are fraudulent, counterfeit, defective, or do not conform to specifications.

2. The goods should be in carton and in the same condition at the time of purchase, with all accessories.

3. The merchandise should be in good condition and presentable (except for the merchandise in which a manufacturing defect was found, fraudulent or counterfeit).

4. Personal products (including but not limited to epilators, razors, swimwear, underwear, hygiene products, toothbrushes, hair dryers, etc.) are not eligible for returns or exchanges.

5. Items purchased during promotions and sales are not eligible for return.

6. You have the right, dear customer, to receive the price of the returned merchandise in the same way it was paid.

7. You have the right, our dear customer, to receive the price of the goods that have been fully returned, and you will not deduct any kind of fees such as visa card fees, Knet card fees, or the like from the refund amount.

8. You have the right to receive the price of the returned goods within ten days from the date of accepting the return of the goods.

9. You have the right, dear customer, to replace the purchased goods within 14 days from the date of purchase, provided that the goods are in original, unused packaging and with all its accessories.

How to return and exchange the goods

1. If the conditions of return or exchange are available, contact us within 48 hours from the date you receive the goods, and we will move to the address on the invoice and we will need the original invoice from you at the time of purchase.

2. After 48 hours, the customer delivers the goods along with the original invoice to a workshop (our authorized customer service center)

3. The return and exchange request will be evaluated within 5 working days from the date of receiving the request.

Guarantee 

1. Only merchandise that includes an official warranty and a certain warranty time on the product page at the time of purchase is eligible for warranty.

2. Warranty does not cover defects caused by misuse, breakage, injury, water damage, viruses, use of non-original and manufacturer-approved operating systems, software or accessories.

3. To benefit from the warranty, please submit the original invoice to the service center specified below.

4. If you are not satisfied with our service or have any complaint or inquiry please contact us, we will make sure you get the best service you deserve.

SECURITY

At Sindibadkom.com we value security which is why we use only our approved set of vendors when it comes to payments and because your information is your privacy we make sure that your details are kept safe from any harm.